At Throb Realm, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, please review our refund and return guidelines below.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging.
Items that show signs of use, damage, or alteration may not be accepted for return.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These include personal-use products and items marked as non-returnable at the time of purchase.
Return Process
To initiate a return, please contact us within the 7-day return period at:
Include your order details, reason for return, and any supporting images if applicable. Once your request is reviewed and approved, we will provide instructions for returning the item.
Refund Policy
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5 to 10 business days. Refunds are typically issued based on the original transaction method or through a mutually agreed alternative.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery. We may request photographic evidence to process your claim quickly.
Eligible cases may receive a replacement or full refund.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please first check with your payment provider. If the issue persists, contact us at [email protected] for assistance.
Exchange Policy
We only replace items if they are defective, damaged, or incorrect. Exchange requests must be made within 7 days of receiving the product.
Contact Us
For any questions regarding returns or refunds, please contact us at: